It's normal for some users to fail their initial KYC or KYB evaluation. As the app owner you'll naturally want to give these user the opportunity to rectify any mistakes they've made in their initial registration, such as a typo. It's also your responsibility to take the right steps in ensuring you don't on-board nefarious actors who seek to defraud your platform.

Users who fail their initial KYC or KYB screen may upload documents which verify their information. Each of the following categories has particular documents which can be used to verify the user's information.

Sila's API response body has an attribute Tags which distinguishes the kind of documents you'll need to send us. They are as follows:

Indviduals:

• Individual Address Verification: Address Not Matched, Address Not Verified
• Name Verification: Name Mismatch, Name Not Verified
• Date of Birth Verification: DOB Miskey, DOB Not Verified
• Social Security Number Verification: SSN Miskey, SSN Not Verified
• General Identity Verification: Fraud Warning, Denied Fraud

Businesses:

• Entity Name: Company Name Not Matched
• EIN Verification: FEIN Unmatched, FEIN Document Required
• Business Address Verification: Address Not Matched

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Updating user data

A user may input old or faulty information and then supply a document which verifies new data. For instance, an old residential address may be used initially, and then they may provide you a document which verifies a new or different address. In these cases use our /update/<registration-data> endpoints to send us the new data. https://docs.silamoney.com/docs/updateregistration-data