Name Verification or Update

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Supported Doc Types for Advanced KYC Flow

The below list is for Classic KYC ONLY. For Advanced KYC, your end users will need to upload either a driver's license, state ID, or passport (only one).

If your customer legally changes their name, we'll need to update the name in Sila databases as well. Likewise, in some cases a potential customer can fail ID verification due to their name. The following is a list of documents we can accept to verify or update your user's name.

A clear photo of one of the following documents:

• A current driver's license (front and back)

• A current driver's permit with a photo (front and back)

• A current state photo ID card (front and back)

  Please note: we're not able to accept temporary IDs

• A current, signed U.S. passport or a U.S. passport card (first and second page of passport, or front and back of card)

• A marriage license or divorce decree (this must have your new legal name printed by the state, and it must show that a name change occurred)

• A court order for the name change

• A Social Security card (front and back)

• An IRS form W-2

Frozen Accounts due to low match score (see Fuzzy Name Match Algorithm

Documents must show proof of account ownership.

• A marriage license or divorce decree (this must have your new legal name printed by the state, and it must show that a name change occurred)
  OR
• A court order for the name change
  PLUS
• Current bank statement

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Adding a name to your account

To add a former name, users can send us a birth certificate or a court order for the name change.

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Document requirements

• We can only accept clear color photos; we cannot accept scans.
• We need to see all four corners of the document, and the name you are verifying must be clearly visible.