Webhook Overview and Set Up


Sila implements webhooks so that your application can be notified when certain events occur asynchronously, eliminating the need for your app to continuously poll the Sila API to get an up-to-date status.

The Sila API currently provides notifications for five types of events:


Webhooks Automatically Disabled

If a webhook responds with a failure code 15 times in a row we will automatically disable webhooks for your account. If this happens, please ensure that your endpoints respond to requests with a 200 code and then re-enable them manually through the developer console.

From your developer console, navigate to your webhook endpoint configuration.

  • Click on a webhook endpoint.
  • Click "Edit Details."
  • Toggle the "Active" checkbox on the upper right to the "active" position (the toggle will turn blue).
  • Click "Save."

Webhook Setup

Add an endpoint to your application.

  • This endpoint should be able to receive and make sense of the notification received from Sila. Ensure it's reachable by the outside world.
  • The payloads delivered in the notification will differ by event type; refer to the Webhook Event Reference
  • The action your application will take after receiving the notification will depend on which event(s) you've subscribed to.

Webhooks will originate from the following IP address:

Create a webhook definition in the Sila Developer Console

Use the Endpoints Dashboard to create a new webhook definition; this console will allow you to define:

  • your application's new webhook endpoint
  • which event(s) to subscribe to
  • and various retry parameters.

Webhook Management


Endpoints Dashboard

Use the Endpoints Dashboard to create a new webhooks and manage existing endpoints.

Webhook Activity Dashboard

Use the Webhook Activity Dashboard to see recent webhook event activity and to retry failed webhooks.