Check KYC Errors

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Under Construction

These documents are a still a work in progress. The missing endpoint and fields will be completed as soon as possible and updates to the information will be made as needed.

Check KYC

Errors pertaining to the check_kyc endpoint for all KYC levels

DescriptionTroubleshootingError Status Code
The specific app is not configured for the KYC level used.Please select a new KYC level and resubmit the request.

If utilizing the Instant ACH KYC level, have you been approved to use Instant ACH? See Docs for next steps.
400
KYC for the end user is pending ID verification.Please allow additional time for the KYC request to be processed or contact support for further information.200
The end user has failed ID verification.Please review the Triaging KYC failures documentation for further assistance.200

What’s Next

Return to Error Handling cover page.