Check KYC Errors

Check KYC

Errors pertaining to the check_kyc endpoint for all KYC levels



Error Status Code

The specific app is not configured for the KYC level used.

Please select a new KYC level and resubmit the request.

If utilizing the Instant ACH KYC level, have you been approved to use Instant ACH? See Docs for next steps.


KYC for the end user is pending ID verification.

Please allow additional time for the KYC request to be processed or contact support for further information.


The end user has failed ID verification.

Please review the Triaging KYC failures documentation for further assistance.


What’s Next

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