Request KYC Errors
Under Construction
These documents are a still a work in progress. The missing endpoint and fields will be completed as soon as possible and updates to the information will be made as needed.
Request KYC - DOC_KYC, KYB
Errors pertaining to request_kyc endpoint
WIP: Error Handling in Progress
- Unlike with KYC, with KYB the KYC_LEVEL does not need to be specified explicitly by your API request. Instead, KYB levels are applied to the business entity based on the business type.*
| Error Code | Description | Troubleshooting | Error Status Code |
|---|---|---|---|
| DOCUMENT_UPLOAD_REQUIRED | Document upload required. | Please upload the necessary documents for review. | 400 |
| MULTIPLE_APP_KYC_LEVELS |
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| INVALID_STATE | The end user or business cannot be verified due to the an invalid state abbreviation in the street address. | Please update the state abbreviation on the end user's profile and request KYC again. | 400 |
| INVALID_POSTAL_CODE | The end user or business cannot be verified due to an invalid postal code in the street address. | Please update the postal code on the end user or business profile and request KYC again. | 400 |
| MISSING_BIRTHDATE | The end user or business cannot be verified due not having a date of birth registered. | Please update the date of birth on the end user or business profile and request KYC again. | 400 |
| MISSING_ADDRESS | The end user or business cannot be verified due not having a street address registered. | Please update the street address on the end user or business profile and request KYC again. | 400 |
| MISSING_ADDRESS_FIELD | The end user or business cannot be verified due missing a required field related to the street address. | Please ensure all required fields are filled in on the end user or business profile and request KYC again. | 400 |
| MISSING_SSN | The end user or business cannot be verified due not having a social security number registered. | Please update the social security number on the end user or business profile and request KYC again. | 400 |
| MISSING_FIRST_NAME | The end user or business cannot be verified due not having a first name registered. | Please update the first name on the end user or business profile and request KYC again. | 400 |
| MISSING_SURNAME | The end user or business cannot be verified due not having a surname or last name registered as required by the KYC level. | Please update the surname or last name on the end user or business profile and request KYC again. | 400 |
| MISSING_EMAIL | The end user or business cannot be verified due not having a email address registered. | Please update the email address on the end user or business profile and request KYC again. | 400 |
| MISSING_PHONE | The end user or business cannot be verified due not having a phone number registered. | Please update the phone number on the end user or business profile and request KYC again. | 400 |
| MISSING_BUSINESS_NAME | The end user is a business and cannot be verified due not having a business name (entity name) registered. | Please update the business (entity) name on the business profile and request KYC again. | 400 |
| MISSING_EIN | The business cannot be verified due not having a employer identification number registered. | Please update the employer identification number on the business profile and request KYC again. | 400 |
| MISSING_CONTROLLING_OFFICER_MEMBER | The business cannot be verified due to not having a controlling officer linked as a business member. | Please link a controlling officer as a business member to the business profile and request KYC again. | 400 |
| KYC_LEVEL_DNE | The KYC level used is not a valid KYC level for this business entity. | Please request /check_kyc for valid kyc levels and try again. | 403 |
| Key not present in response. | There is a misconfigured requirement in KYC LEVEL secret. | 500 |
Updated 12 months ago