Issue Sila Errors

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Under Construction

These documents are a still a work in progress. The missing endpoint and fields will be completed as soon as possible and updates to the information will be made as needed.

Issue Sila

Errors pertaining to /issue_sila for processing type: STANDARD_ACH AND SAME_DAY_ACH.

Error CodeDescriptionTroubleshootingError Status Code
BANK_ACCOUNT_NOT_FOUNDBank account not found.Please have the end user link a new bank account and submit a new transaction.403
CLOSED_BANK_ACCOUNT_ERRORBank account is closed.Please have the end user link a new bank account and submit a new transaction.403
BANK_ACCOUNT_FROZEN_BY_CUSTOMERBank account is frozen.Please have the end user link a new bank account.403
NO_MATCHING_BANK_ACCOUNTNo unfrozen bank accounts linked with matching nickname.403
UNVERIFIED_BANK_ACCOUNTNo verified account with nickname.The linked bank account is missing either the routing or account number.403
NOT_KYCDIssuance of Sila to this entity is prohibited because the issuing entity has not been verified.The end user initiating the transaction has not been KYC'd and cannot transact. Please KYC the end user and have them retry the transaction.403
Key not present in response.The specified business matching business uuid could not be found.Please ensure that the correct business UUID is provided.403
Key not present in response.The business specified with UUID does not have an approved ACH display name.You can resubmit this transaction without specifying a business or contact support to request an ACH display name for this business.403
Key not present in response.Failure with message "Bank account is not supported for WEB debits." due to the linked bank account having a web_debit_verified value of false where the app is configured to use the WEB SEC Code.403

Instant ACH errors pertaining to /issue_sila for processing type: INSTANT_ACH.

Velocity Controls

WIP: Clarification around what information can be disclosed in relation to Velocity Controls to come.

Error CodeDescriptionTroubleshootingError Status Code
INITIAL_IACH_AMOUNT_EXCEEDEDThis end user exceeded the allotted transaction amount for their initial Instant ACH transaction.Have the user submit a new transaction for a lesser amount.403
INITIAL_IACH_DELAYNot enough time has passed since the initial Instant ACH transaction was completed.403
IACH_INTERIM_COUNT_EXCEEDEDThe end user has exceeded the allotted number of Instant ACH transactions permitted.403
IACH_INTERIM_AMOUNT_EXCEEDEDThe end user has exceeded the allotted amount for an Instant ACH transaction.403
IACH_COUNT_EXCEEDEDThe end user has exceeded the allotted number of Instant ACH transactions permitted.403
IACH_AMOUNT_EXCEEDEDThe end user has exceeded the allotted amount for an Instant ACH transaction.403
INSTANT_ACH_INSUFFICIENT_KYCThe end user does not have the correct KYC level.

See KYC/KYB Docs
Please KYC the user with the appropriate KYC level and once they pass KYC have the user initiate a new transaction.403
INSTANT_ACH_NO_COMPANY_NAMEInstant ACH requires an ACH company specified in request, and none was supplied.Please add a default business name to the specific app the transaction was made on.400
INSTANT_ACH_MAX_AMOUNTThe Instant ACH transaction exceeds the maximum amount allotted.Have the user submit a new transaction for a lesser amount.403
INSTANT_ACH_NOT_CONFIGThe Instant ACH feature is not configured for the current app.Please contact support for more information if needed.403
INSTANT_ACH_INSTITUTION_NOT_SUPPORTEDThis linked bank account does not support instant ACH; unable to fetch transaction history or balance.The bank account does not have a Plaid access token or the bank does not support Plaid products.

Please contact your Plaid representative for more information or have the user link a new account with a different bank.
403
INSTANT_ACH_INSTITUTION_NOT_SUPPORTEDBank account institution is not supported for Instant ACH.

The banking institution does not provide required data needed to complete an Instant ACH transaction.
Have the user link a new bank account with a new bank and initiate a new transaction.403
Key not present in response.Bank account type is not supported for Instant ACH.The linked bank account is not a checking account.

Please have the user link a new account and initiate a new transaction.
403

What’s Next

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