Issue Sila Errors

Issue Sila

Errors pertaining to /issue_sila for processing type: STANDARD_ACH AND SAME_DAY_ACH.

Error Code

Description

Troubleshooting

Error Status Code

BANK_ACCOUNT_NOT_FOUND

Bank account not found.

Please have the end user link a new bank account and submit a new transaction.

403

CLOSED_BANK_ACCOUNT_ERROR

Bank account is closed.

Please have the end user link a new bank account and submit a new transaction.

403

BANK_ACCOUNT_FROZEN_BY_CUSTOMER

Bank account is frozen.

Please have the end user link a new bank account.

403

NO_MATCHING_BANK_ACCOUNT

No unfrozen bank accounts linked with matching nickname.

403

UNVERIFIED_BANK_ACCOUNT

No verified account with nickname.

The linked bank account is missing either the routing or account number.

403

NOT_KYCD

Issuance of Sila to this entity is prohibited because the issuing entity has not been verified.

The end user initiating the transaction has not been KYC'd and cannot transact. Please KYC the end user and have them retry the transaction.

403

Key not present in response.

The specified business matching business uuid could not be found.

Please ensure that the correct business UUID is provided.

403

Key not present in response.

The business specified with UUID does not have an approved ACH display name.

You can resubmit this transaction without specifying a business or contact support to request an ACH display name for this business.

403

Key not present in response.

Failure with message "Bank account is not supported for WEB debits." due to the linked bank account having a web_debit_verified value of false where the app is configured to use the WEB SEC Code.

403

Instant ACH errors pertaining to /issue_sila for processing type: INSTANT_ACH.

Velocity Controls

WIP: Clarification around what information can be disclosed in relation to Velocity Controls to come.

Error Code

Description

Troubleshooting

Error Status Code

INITIAL_IACH_AMOUNT_EXCEEDED

This end user exceeded the allotted transaction amount for their initial Instant ACH transaction.

Have the user submit a new transaction for a lesser amount.

403

INITIAL_IACH_DELAY

Not enough time has passed since the initial Instant ACH transaction was completed.

403

IACH_INTERIM_COUNT_EXCEEDED

The end user has exceeded the allotted number of Instant ACH transactions permitted.

403

IACH_INTERIM_AMOUNT_EXCEEDED

The end user has exceeded the allotted amount for an Instant ACH transaction.

403

IACH_COUNT_EXCEEDED

The end user has exceeded the allotted number of Instant ACH transactions permitted.

403

IACH_AMOUNT_EXCEEDED

The end user has exceeded the allotted amount for an Instant ACH transaction.

403

INSTANT_ACH_INSUFFICIENT_KYC

The end user does not have the correct KYC level.

See KYC/KYB Docs

Please KYC the user with the appropriate KYC level and once they pass KYC have the user initiate a new transaction.

403

INSTANT_ACH_NO_COMPANY_NAME

Instant ACH requires an ACH company specified in request, and none was supplied.

Please add a default business name to the specific app the transaction was made on.

400

INSTANT_ACH_MAX_AMOUNT

The Instant ACH transaction exceeds the maximum amount allotted.

Have the user submit a new transaction for a lesser amount.

403

INSTANT_ACH_NOT_CONFIG

The Instant ACH feature is not configured for the current app.

Please contact support for more information if needed.

403

INSTANT_ACH_INSTITUTION_NOT_SUPPORTED

This linked bank account does not support instant ACH; unable to fetch transaction history or balance.

The bank account does not have a Plaid access token or the bank does not support Plaid products.

Please contact your Plaid representative for more information or have the user link a new account with a different bank.

403

INSTANT_ACH_INSTITUTION_NOT_SUPPORTED

Bank account institution is not supported for Instant ACH.

The banking institution does not provide required data needed to complete an Instant ACH transaction.

Have the user link a new bank account with a new bank and initiate a new transaction.

403

Key not present in response.

Bank account type is not supported for Instant ACH.

The linked bank account is not a checking account.

Please have the user link a new account and initiate a new transaction.

403


What’s Next

Return to the Error Handling cover page.

Did this page help you?