Issue Sila Errors
Issue Sila
Errors pertaining to /issue_sila for processing type: STANDARD_ACH AND SAME_DAY_ACH.
| Error Code | Description | Troubleshooting | Error Status Code |
|---|---|---|---|
| BANK_ACCOUNT_NOT_FOUND | Bank account not found. | Please have the end user link a new bank account and submit a new transaction. | 403 |
| CLOSED_BANK_ACCOUNT_ERROR | Bank account is closed. | Please have the end user link a new bank account and submit a new transaction. | 403 |
| BANK_ACCOUNT_FROZEN_BY_CUSTOMER | Bank account is frozen. | Please have the end user link a new bank account. | 403 |
| NO_MATCHING_BANK_ACCOUNT | No unfrozen bank accounts linked with matching nickname. | 403 | |
| UNVERIFIED_BANK_ACCOUNT | No verified account with nickname. | The linked bank account is missing either the routing or account number. | 403 |
| NOT_KYCD | Issuance of Sila to this entity is prohibited because the issuing entity has not been verified. | The end user initiating the transaction has not been KYC'd and cannot transact. Please KYC the end user and have them retry the transaction. | 403 |
| Key not present in response. | The specified business matching business uuid could not be found. | Please ensure that the correct business UUID is provided. | 403 |
| Key not present in response. | The business specified with UUID does not have an approved ACH display name. | You can resubmit this transaction without specifying a business or contact support to request an ACH display name for this business. | 403 |
| Key not present in response. | Failure with message "Bank account is not supported for WEB debits." due to the linked bank account having a web_debit_verified value of false where the app is configured to use the WEB SEC Code. | 403 |
Instant ACH errors pertaining to /issue_sila for processing type: INSTANT_ACH.
/issue_sila for processing type: INSTANT_ACH.Velocity Controls
WIP: Clarification around what information can be disclosed in relation to Velocity Controls to come.
| Error Code | Description | Troubleshooting | Error Status Code |
|---|---|---|---|
| INITIAL_IACH_AMOUNT_EXCEEDED | This end user exceeded the allotted transaction amount for their initial Instant ACH transaction. | Have the user submit a new transaction for a lesser amount. | 403 |
| INITIAL_IACH_DELAY | Not enough time has passed since the initial Instant ACH transaction was completed. | 403 | |
| IACH_INTERIM_COUNT_EXCEEDED | The end user has exceeded the allotted number of Instant ACH transactions permitted. | 403 | |
| IACH_INTERIM_AMOUNT_EXCEEDED | The end user has exceeded the allotted amount for an Instant ACH transaction. | 403 | |
| IACH_COUNT_EXCEEDED | The end user has exceeded the allotted number of Instant ACH transactions permitted. | 403 | |
| IACH_AMOUNT_EXCEEDED | The end user has exceeded the allotted amount for an Instant ACH transaction. | 403 | |
| INSTANT_ACH_INSUFFICIENT_KYC | The end user does not have the correct KYC level. See KYC/KYB Docs | Please KYC the user with the appropriate KYC level and once they pass KYC have the user initiate a new transaction. | 403 |
| INSTANT_ACH_NO_COMPANY_NAME | Instant ACH requires an ACH company specified in request, and none was supplied. | Please add a default business name to the specific app the transaction was made on. | 400 |
| INSTANT_ACH_MAX_AMOUNT | The Instant ACH transaction exceeds the maximum amount allotted. | Have the user submit a new transaction for a lesser amount. | 403 |
| INSTANT_ACH_NOT_CONFIG | The Instant ACH feature is not configured for the current app. | Please contact support for more information if needed. | 403 |
| INSTANT_ACH_INSTITUTION_NOT_SUPPORTED | This linked bank account does not support instant ACH; unable to fetch transaction history or balance. | The bank account does not have a Plaid access token or the bank does not support Plaid products. Please contact your Plaid representative for more information or have the user link a new account with a different bank. | 403 |
| INSTANT_ACH_INSTITUTION_NOT_SUPPORTED | Bank account institution is not supported for Instant ACH. The banking institution does not provide required data needed to complete an Instant ACH transaction. | Have the user link a new bank account with a new bank and initiate a new transaction. | 403 |
| Key not present in response. | Bank account type is not supported for Instant ACH. | The linked bank account is not a checking account. Please have the user link a new account and initiate a new transaction. | 403 |
Updated almost 2 years ago